Sybase, Inc. (NYSE: SY) is a billion dollar company with a global presence, strong product portfolio and skilled professional services, with specific expertise in financial services, with banks and capital markets.

Sybase 365, a subsidiary of Sybase, Inc., is the global leader in mobile messanging interoperability, the delivery and settlement of SMS and MMS content, mobile commerce and enterprise-class messaging services. Processing more than 100 billion messages per year, Sybase 365 reaches more than 700 mobile operators and 3 billion subscribers around the world. Headquartered in Dublin, California, Sybase 365 has offices in Beijing, Guangzhou, Hamburg, Hong Kong, Indonesia, Johannesburg, Kuala Lumpur, London, Madrid, Mexico City, Milan, Mumbai, New Delhi, Paris, Seoul, Singapore, Sydney, and Taipei.

For more information, visit: www.sybase.com/365

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Due to expanding operations, we are looking for suitable candidates to join us in the following positions:

 

NOC (NETWORK OPERATIONS CENTRE) ENGINEER
Based in Singapore

 

Sybase, Inc. (NYSE: SY) is a billion dollar company with a global presence, strong product portfolio and skilled professional services, with specific expertise in financial services, with banks and capital markets.

Job Descriptions:

• Monitor the mobile/telecommunication platform, provide first level troubleshooting, escalate/follow up the incident until it is resolved.
• Work in a 24 x 7 operations centre in support of mission-critical application.
• Provide clear, timely, and informed status updates to customers on issues related to the monitored network.
• Perform non-intrusive and intrusive physical & logical layer troubleshooting on service issues.
• Perform customary ticket management functions to ensure proper organization of the NOC (Network Operation Centre) ticket queue.
• Work effectively with internal and external organizations as necessary to expedite repair efforts.
• Provide assistance to the Service Desk team for issues related to known outages.
• Follow all new and existing NOC processes & standard operating procedures.

Requirements:

• Minimum 1 year experience in network operations, infrastructure support, or 1st or 2nd line support experience.
• Basic knowledge and usage of any Unix variant command line interface.
• Basic knowledge and usage of Shell scripts and SQL commands.
• Proficiency with NT/Windows basic commands and applications.
• Strong interpersonal and communication skills with ability to interpret complex topics.
• Willing to work 24/7 on rotating shifts including weekends and Public Holidays.
• Knowledge of telecommunications, networking and Internet essentials would be an added advantage.

Sybase 365 is an Equal Opportunity Employer.

Interested parties please send their MS Word format resumes to sgm365jobs@sybase.com.

We regret that only shorlisted candidates will be notified.

For more information, visit
www.sybase.com/365

Sybase 365 Pte Ltd
438A Alexandra Road
#08-10 Alexandra Technopark
Singapore 119967
Tel: (65) 6571 3500
Fax: (65) 6571 3501

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